These Terms of Service are the rules for using OnBoardCredit.AI. By using our website, you agree to follow them. We have written them in simple language to make them easy to understand.
1. Our Role
We are a travel agency that helps you compare and book cruises. We do not operate cruise ships or other travel services. Your cruise is provided by the cruise line, and their terms also apply.
2. Onboard Credit
Eligible bookings may receive onboard credit (OBC). The amount depends on the cruise and promotion. OBC:
- Is subject to cruise line rules.
- Usually cannot be exchanged for cash.
- May expire if unused.
- Is typically forfeited if your booking is canceled.
3. Booking & Payment
You are responsible for providing accurate traveler information and paying all applicable cruise fares, taxes, fees, and charges. Service fees, if applicable, are disclosed before booking and are generally non-refundable.
5. Cancellations & Refunds
Cancellation policies are determined by the cruise line. Refund eligibility, penalties, future cruise credits, and processing times depend on the cruise line''s terms. Agency service fees are generally non-refundable.
6. Your Responsibilities
You are responsible for:
- Providing accurate booking information.
- Having valid passports, visas, and required travel documents.
- Meeting health and entry requirements.
- Following cruise line policies and local laws.
7. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance to protect against cancellations, medical emergencies, delays, and lost baggage.
8. Website Use
You may use our website for personal, non-commercial purposes only. You may not copy content, misuse the site, attempt unauthorized access, or use automated tools to collect data.
9. Limitation of Liability
We are not responsible for the actions, delays, cancellations, or service quality of cruise lines or other travel providers. Our liability is limited to the maximum extent permitted by law.
10. Force Majeure
We are not responsible for delays or cancellations caused by events beyond our control, including severe weather, natural disasters, government actions, strikes, or pandemics.
11. Intellectual Property
All website content, trademarks, logos, and materials are owned by or licensed to us and may not be used without permission.
12. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect and use your personal information.
13. Governing Law
These Terms are governed by the laws of the State of Florida, USA. Most disputes will be resolved through binding arbitration unless otherwise required by applicable law.
14. Changes to These Terms
We may update these Terms from time to time. Continued use of the website after updates means you accept the revised Terms.
Contact Us
If you have any questions about these Terms of Service, please contact us:
- Email: [email protected] (OnBoardCredit.AI)
- Phone: +1 (866) 622-3344
- Mail: CruiseBooking.com (OnBoardCredit.AI), 5353 Conroy Road, Suite 200, Orlando, Florida 32811, USA
